Contact
support@lossworth.com. Please include your firm’s name and the email address you sign in with, and, for a problem in the app, what you were doing when it happened.
I can’t sign in
Lossworth accounts are added by the owner of your firm’s account, by email address. If you see “No Lossworth account uses that address”, ask them to add the address you are signing in with.
If you sign in with Apple, choose Share My Email when your firm added you by that address. Hide My Email creates a separate account that your firm cannot see.
My photos aren’t uploading
Photos upload on their own and resume when signal returns; nothing is lost if the app is closed. The bar under the status bar says what is waiting. A photo that failed shows a Retry option under Settings, View photos on this phone.
Deleting my account
In the app, go to Settings and choose Delete account. On the website, use Delete your account on the Billing page. Deleting an account also removes any photos still waiting on that phone.
Privacy and terms
See our privacy policy and terms of service.